University of Toronto Financial Services Department / University of Toronto
Student Accounts
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Fee Inquiries

Academic Deposit for Newly Admitted Students

If your U of T offer of admission requires a deposit payment, the deposit payment will be recorded in first registration session. These deposit payments are non-refundable.

Tuition Fees

Check the fee schedule for your division and program of student.

If you require enrolment confirmation to verify Registered Education Savings Plan withdrawal to pay for tuition fees, your registration office, college or SGS Student Services can provide a letter or a form. There may be a nominal administration fee for this service.

Tuition Fee Adjustments

Tuition fee adjustments are based on the date of course and/or registration cancellation. If you are unable to record course and/or program registration cancellation on SWS/ROSI, please contact your undergraduate registration office or graduate unit.

Check the refund schedule for your division and program of study to confirm whether you are entitled to a tuition fee adjustment.

Residence Deposit Requirements and Fees

Your residence office records your residence charges on your SWS/ROSI account. Payment due dates vary; check your residence occupancy agreement carefully. A list of residence contacts is available in the Residence section of our website.

Your SWS/ROSI account balance reflects all charges, payments & deposits. Deposits made for future sessions are not applied to current outstanding charges.

In order to clear your current session outstanding balance, after payment your account balance should reflect the full credit amount of your deposit. The deposit credit will be applied to the charges for the residence and the session for which the deposit was intended.

UHIP Fees

Annual UHIP fees for students invited to register for the fall/winter session are automatically recorded on the SWS/ROSI invoice. If student registration is financially cancelled (FINCA), UHIP fees will be automatically reversed.


For more information about coverage, visit the UHIP website at http://wwwuhip.ca.

Visit the website of the Centre for International Experience (CIE) at http://www.cie.utoronto.ca/Coming/UHIP.htm or contact the University's UHIP office at 33 St. George St. on the St. George campus; email uhip.information@utoronto.ca; telephone 416 978-0290.

Student Society Rebates

Student society fees are automatically recorded on the SWS/ROSI invoice.

Certain portions of student society fees are refundable upon request. Information regarding these rebates is available on the Student Society Fees Rebate  section of our website. These rebates are issued by the society that levies the fee (unless noted otherwise) within limited time periods.

Service Charges

If SWS/ROSI fees and charges are not paid in full, any outstanding account balance is subject to a monthly service charge of 1.5% compounded (19.56% per annum). See Service Charges section of the website for service charge schedules.

Unpaid fall-winter fees: Monthly Service Charges for unpaid fall/winter fees is first assessed as of November 15th and as of the 15th of every month thereafter until paid in full.

Unpaid winter fees only (no fall registration): Monthly Service Charges for unpaid winter session only fees is first assessed as of February 15th and as of the 15th of every month thereafter until paid in full.

Unpaid summer fees: Monthly Service Charges for unpaid summer fees is first assessed as of June 15th and as of the 15th of every month thereafter until paid in full.

Unpaid fees from prior sessions: Outstanding fees on your account from prior sessions are subject to a service charge as of the 15th of every month until paid in full.

Financial Aid, Award and Scholarship Inquiries

Undergraduate Student Financial Aid

Staff in the Enrolment Services, Financial Aid & Awards Office (former Admissions & Awards), 172 St. George Street can answer questions, to provide applications for bursaries or scholarships, or accept your OSAP application.

You can also call 416 978-2190 and enter 0 to speak with a counselor.

Graduate Student Financial Aid

Check the School of Graduate Studies website [http://www.sgs.utoronto.ca/informationfor/students/money.htm] for information about graduate funding sources, applying for financial support and managing your award.

OSAP

Enrolment Services, Financial Aid & Awards Office (former Admissions & Awards), 172 St. George Street at 416 978-2190 and enter 0 to speak with a counselor or send an email message to osap.staff@utoronto.ca.

Undergraduate Award or Scholarship Amount

Check your SWS/ROSI invoice to identify the source of the award or scholarship payment. Award letters are mailed to all recipients, but the payment may have been deposited before the letter has been received. If you should have questions concerning an award payment recorded on SWS/ROSI invoice, you can contact:

Enrolment Services, Financial Aid & Awards Office (former Admissions & Awards), 172 St. George Street at 416 978-2190 and enter 0 to speak with a counselor.

Graduate Award or Scholarship Amount

Graduate award and scholarship payments disbursed on SWS/ROSI for each term, are normally recorded on the SWS/ROSI invoice on the first Friday of each term (in September, January, May).

Check your SWS/ROSI invoice to identify the source of the award or scholarship payment.

If you have a question regarding an external award (e.g. NSERC, SSHRC, CIHR-Master’s, OGS), University-wide internal awards as well as financial assistance, please contact the Graduate Award Office, School of Graduate Studies (SGS) at graduate.awards@utoronto.ca.

 

If you have a question regarding a University of Toronto Fellowship (UTF), research assistantship (RA), teaching assistantship (TA) and/or supervisory stipend, please contact your graduate unit (http://portal.sgs.utoronto.ca/public/directory/graduateunits).

OISE or SGS Emergency Loan Amount

If you have a question regarding your OISE Emergency Loan, please contact the OISE Graduate Studies Financial Awards Officer by telephone at 416-978-2469 or by email at lise.watson@utoronto.ca.

If you have a question regarding your SGS Emergency Loan amount, please contact the Graduate Awards Office at SGS by telephone at 416-946-0808 or by email at graduate.awards@utoronto.ca.



If you did not receive your cheque

On SWS/ROSI, check the Detailed Transactions Report to confirm the date of the cheque transaction and the Personal Address section to confirm the cheque mailing address.


Cheques are produced and mailed daily and should be received within a week within Canada and two weeks for International mail. Please note that these are estimated time frames dependant on Canada Post and volume of cheques to be mailed and sometimes may take longer. All mail is sent by Standard Canada Post or campus mail if applicable.

If you have not received your cheque, please contact the Student Accounts Office.

If you did not receive a Direct Deposit transfer

On SWS/ROSI, check the Detailed Transactions Report to confirm the date of the Direct Deposit transaction and the Personal Address section to confirm the bank account information.

The payment is deposited in your Canadian financial institution bank account within two business days from the processed date on the Detailed Transactions Report on SWS/ROSI.

If you have not received your Direct Deposit transfer within four business days from the processed date, please contact Student Accounts at info.studentaccount@utoronto.ca

Financial Hold Inquiries

Student Accounts (FEES)

Unpaid SWS/ROSI fees will automatically result in a SWS/ROSI Student Account Financial Hold:

· On May 1st for unpaid fall/winter session fees

· On September 1st for unpaid summer session fees

· Summer Start Program Students: On January 1st for unpaid annual fees charged in the summer

· Winter Start Program Students: On September 1st for unpaid annual fees charged in the winter


Payment of outstanding SWS/ROSI fees does not immediately remove the Student Accounts Financial Hold on your SWS/ROSI student account. When your payment has been recorded in your SWS/ROSI student account, this financial hold will be automatically removed from your SWS/ROSI student account on the next business day.

Inquiries regarding this financial hold can be directed to info.studentaccount@utoronto.ca or 416-978-2610.

Library (LIB)

The Library records their financial holds on SWS/ROSI and the outstanding library fees on their own information system.

You can pay your library fines in the following ways:
· online on the Library website at https://payfines.library.utoronto.ca/
· using the First Stop Telephone Service (416-978-8450)
· in person at Robarts Library

Payment of outstanding library fines will not immediately remove the LIbrary Financial Hold on your SWS/ROSI student account. When your payment has been received by the Library, this financial hold will be automatically removed from your SWS/ROSI student account on the next business day. Plan accordingly if you are paying your library fines in order to request a transcript.

UTM Health Service (HLTH)








STG Health Service
Financial Hold

The UTM Health Service records their financial holds on SWS/ROSI and their outstanding fees on their own information system.

Please contact the UTM Health Service Office for clarification of the outstanding fees and to make your payment.

Payment of outstanding UTM Health Service fees will not immediately remove the financial hold on your SWS/ROSI student account. When your payment has been received by the UTM Health Service, the office will manually remove the financial hold on your SWS/ROSI student account. Plan accordingly if you are paying your outstanding fees in order to request a transcript.


The STG Health Service records their financial holds on SWS/ROSI and their outstanding fees on their own information system.

Please contact the STG Health Service Office for clarification of the outstanding fees and to make your payment by contacting 416-978-8034 or healthask@mail.studentlife.utoronto.ca.

Payment of outstanding STG Health Service fees will not immediately remove the financial hold on your SWS/ROSI student account. When your payment has been received by the STG Health Service, the office will manually remove the financial hold on your SWS/.ROSI student account. Plan accordingly if you are paying your outstanding fees in order to request a transcript.



Undergraduate Registration Office or College; or SGS Student Services Financial Holds




Inquiries regarding the basis for the financial hold, how to clear this financial hold and when the financial hold will be removed from your SWS/ROSI student account, can be directed to your undergraduate registration office or college; or SGS Student Services. Plan accordingly if you are paying your outstanding fees in order to request a transcript.

 

Student Account Office Inquiries

Contact the Student Account Office

Student Accounts Office Hours

8:45 AM to 5:00 PM, Monday-Friday, except as noted below.

From July 2 to September 1 our hours are 8:45 to 4:30.

The last Wednesday of every month the office closes at 3:00PM for a staff meeting. These dates are January 29, February 26, March 26, April 30, May 28, June 25, July 30, August 27, September 24, October 29, November 26 and December 17.
See also 'Closed on these dates' below.

Address


Student Accounts
215 Huron Street, 3rd floor
Toronto, Ontario
M5S 1A2

Link to campus map, building code 'HU'

Telephone

416-978-2142
An automated information system is available 24 hours, 7 days a week for general information.

Fax

416-978-2610

Email

Info.studentaccount@utoronto.ca

Closed on these dates

The University will be closed on the following weekdays in 2014:

February 17, April 18, May 19, June 30, July 1, August 4, September 1, October 13, December 22 to January 2.

Note for 
Trinity students

Students at Trinity College may contact the Bursar's Office at their college.

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