University of Toronto Financial Services Department / University of Toronto
Student Accounts
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Frequently Asked Questions

Location: > Fees University of Toronto > Frequently Asked Questions

Q    T2202A

Q    T4A

Q  
  I made a payment two days ago at the bank machine and I do not see it in my ROSI account – what’s wrong?

Q   Can I pay my fees by credit card?

Q  You have charged me for 2 programs: I am only registered in one.

Q  Why do I have to pay incidental fees?  I don’t use the health service/athletic facilities/ Hart House etc.

 Why isn’t my scholarship showing on my account?

 

I made a payment two days ago at the bank machine and I do not see it in my ROSI account – what’s wrong?

A   No cause for alarm!  It normally takes five business days, sometimes longer, for the bank to process a payment and the amount to be updated to your University account.  Check your account again in a few days.  We do receive updates daily from the bank.
If you want to use online or telephone banking, make sure you set up the arrangement with your bank first.  Your account number is displayed on your account on the Student Web Service ROSI (invoice format). It consists of the first five characters of your surname (in capital letters) and 10 numbers which is your student number with leading zeroes.  Make sure you distinguish between the letter 'O' and the number 'zero'.

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Can I pay my fees by credit card?

A   Sorry, Student Accounts can not accept credit or debit card payments.  All account payments are made at a bank – check the section Payments on the website for a listing of participating financial institutions.  You may use any payment method available through your bank – bank machine, teller, online or telephone banking.  In order to register you must pay the total tuition or minimum required which is printed on the invoice on the Student Web Service ROSI.

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You have charged me for 2 programs: I am only registered in one.

A   Fees are assessed for all programs on your academic record.  Student Accounts can not simply adjust the fee charges; your academic record must be corrected first.  You need to cancel the ‘invited’ status for the program in which you do not plan to register.  You should do this as soon as you see it on your invoice format on ROSI and before you make a payment.  Cancel the unwanted program using the Student Web Service (ROSI).  Select Financial Accounts from the main menu, then select Cancel Program of Study and follow the instructions.  When the cancellation is processed, the program charges should be reversed in your account.  Check your account using the Student Web Servicehttp://www.rosi.utoronto.ca (ROSI) to make sure it reflects the changes you want.

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Why do I have to pay incidental fees?  I don’t use the health service/athletic facilities/ Hart House etc.

A   Incidental fees are a compulsory part of your tuition.  The campus fees are set on the understanding that all students will contribute to the cost of these services.  The student society fees are set by the student members of the society.  There are some components of some student society fees that can be refunded upon request, within a specific time period.  For more information and links concerning compulsory non-academic incidental fees and the applicable policies, regulations and relevant approval processes at the University of Toronto see www.viceprovoststudents.utoronto.ca. Check the website section ‘Student Society Fee Rebates'.

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 Why isn’t my scholarship showing on my account?

A   Your scholarship will not be posted to your account until late September or October, after you have registered.  If the scholarship covers the required minimum payment required for registration, you may request a deferral of payment in order to register.  See the website section "Financial Arrangements" for instructions. If the scholarship does not cover the minimum payment, then pay the minimum payment or the total tuition amount, less the amount of the scholarship, in order to register. 

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